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Refunds Policy

Due to the nature of business / service, we do not offer any refunds, unless explicitly offered or communicated by any official of TopWebDevelopmentAgency.com over any e-mail communication or any of the products page in the descriptions.

We do sell many services and they are connected with products like servers, themes and designs. There are services we consume to deliver you a website or any web-related services including digital marketing or SEO or SSL.

We offer various products and/or services in this website. The refunds policy for each product or services are different and described below.

1. DFY websites: Websites as same as Demo available.

We incur certain costs to process your order. It includes:

  1. Banking charges
  2. Currency conversion costs
  3. Cost for servers to deploy the site.
  4. Cost for labour starting the time the order starts processing, includes the support communicating with the client to begin the order till the site is delivered.

In this type of websites, the demo are readily available. Customers purchases the DFY websites after they are satisfied with the demo. However, it may happen that customer wishes to change its decision.

1.1) Within 24hours of the order:

1.1.a) If a customer wishes to change the design opted and would like to change the DFY product, the customer needs to pay the difference.

1.1.b) If customer wishes to cancel the order and requests the refunds – 5% surcharge would be deducted while making the refunds.

1.2) After 24hours but with in 3days(72 hours) of the order:

1.2.a) If the website installation has begun – No cancellation or refunds.

1.2.b) If a website installation has not begun – If a customer wishes to change the design opted and would like to change the DFY product, the customer needs to pay the difference.

1.3) After 72 hours of the order: No cancellations or refunds.

2. DFY Websites are Yearly contracts. Customers pay us on yearly and if a customer opts to cancel the product, we can cancell the subscription and customer need not pay us anything from next year’s billing. In this case, we will delete the website installation from our server or stop the website. Client’s domain name would be owned by the client/customer and customer is free to move the domain to anywhere he/she wants to.

3. Customized requirements for website design and development.

Due to the nature of the service, the refunds are not allowed upon cancellations.

4. Customized software development

Due to the nature of the service, the refunds are not allowed upon cancellations.

5. Consulting Services

Due to the nature of the service, the refunds are not allowed upon cancellations.

The refund request can be raised by sending an email to support@topwebdevelopmentagency.com  or throught the contact us form on our contact us page which can be navigated through the home page of our website.

In order to raise support, customers are requested to contact us through email: support@topwebdevelopmentagency.com

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